TERMS AND CONDITIONS

You: The buyer, the customer

Us, We : Tunnel End Pie Co.

Welcome to this website which is owned and operated by Tunnel End Pie Co. Our business address is Unit 6, 45 High Street, Uppermill, Saddleworth OL3 6HS. By visiting and using this website you are deemed to be in acceptance of the terms and conditions set out on this page. If you do not agree to the terms and conditions, we ask that you do not continue to use this website.

The content of this site is for general information purposes only and is subject to change at any time without notice.

Below there are sections dealing with specific areas of our business .

On-line sales: The following Terms and Conditions apply to purchases made through our on-line store.

A: Collection: Please ensure that you have put your preferred collection date in the comments box. Collections are usually ready by 11am unless otherwise specified or agreed/

B: Cancellations: These should be emailed 48 hours prior to delivery  to mark@tunnelendpies.co.uk . Please use your order reference number or full name and address to enable us to cancel and make a full refund  . If you do not notify us in time you will be charged at the full amount of your order.

C: Damaged Items:  We are not responsible for damage to any items once they have left our premises . All items will be packed well ready for collection.

D: Enquiries :  For all enquiries regarding orders please email mark@tunnelendpies.co.uk Your statutory rights are unaffected .

E: Security: Please refer to our Privacy Policy for information regarding personal data.

F: Payment : All prices on our website are in pounds sterling . All payments must be made by credit/debit card . On making payment you, the buyer consent to making the relevant payment which will automatically be charged to your bank account .For details on our payment processing services please refer to our Privacy Policy .

G: Food Orders -Pies: Please note that we work to specific deadlines for food orders and deliveries . Please check our social media platforms and website for ordering details . ** Full storage and re-heating instructions can be provided on request .Once you have taken receipt of your order it is your responsibility to ensure that these guidelines are followed . ** All pies have a shelf life of three days and are suitable for home freezing

E. Catering pie orders : Please note that we require a 50% deposit for all catering pie orders.

F. Early closure of orders : We reserve the right to close our website early should demand  be high and our collection slots are full .

G.Home retail delivery service  We no longer offer a home delivery service . If you do require a home delivery please contact us first before placing your order. We can then agree a mutually convenient time for delivery.